Privacy Policy

1. Data Collection

Sandaway Suites & Beach utilizes a service provide by, Asksuite Tecnologia Ltda., which has developed an omnichannel automated service software (“Platform”) for various companies in the tourism sector, including hotels, inns, and resorts. Our chatbot utilizes artificial intelligence to address common queries from consumers. Here’s how Asksuite Tecnologia Ltda. handles different types of data:

1.1. Site Visitors

If you visit our website, we collect the following information:

Site IP, date, and time of access
Cookies

Additionally, if you engage with our experts, we collect:

Your name, email, telephone, company, and company type

1.2. Asksuite Client Collaborators

If you are an Asksuite Client Collaborator (e.g., an employee of a hotel or resort), we collect:

IP, date, and time of platform access
Name and employer
Chat interactions (messages sent to consumers)
Platform usage statistics (number of services, time of service, platform feature usage)

1.3. Asksuite Client Consumers

Consumers of Asksuite Clients (e.g., hotel guests) can directly access their personal data on the Platform. However, Asksuite does not control how Clients use this information. Clients handle such data according to their own privacy policies. Sandaway Suites & Beach will work to protect your data according to industry standards as they utilize our Asksuite services.

2. Cookies

We use cookies to enhance user experience. For details on our cookie usage, refer to our Privacy Policy.

3. Data Sharing

We share data with Asksuite Clients and their Employees. In some cases, we use collected data for our own purposes, such as developing new products and services.

4. Data Rights

Data holders have rights regarding their personal information. For more information, please contact us.

5. Data Retention

We retain data as necessary for the purposes outlined in our Privacy Policy.

6. Information Security

We prioritize information security at Asksuite.

7. International Transfers

We may transfer data internationally as needed.

8. Contact Us

For any inquiries or concerns, feel free to reach out to us.

9. Policy Updates

We may update this Privacy Policy periodically.

Payments

A credit card is required in order to guarantee a Sandaway Suites & Beach reservation but is not charged until your arrival day. Three days minimum cancellation notice by email is required to receive free cancellation or to reschedule any reservation. You must receive a confirmation email reply from Sandaway when canceling. Without 3 days' notice to cancel or reschedule your credit card will be charged at that time for one night's lodging. Group bookings or 2 or more accommodations require 10 days minimum cancellation notice.

Data Retention

Data Retention with booking from our booking engine. We store credit card numbers for only a short period of time to increase the level of security. All credit card numbers are deleted from our system one week after each reservation’s scheduled departure date. For your privacy, personal information is used only to process your credit card transaction and reservations.

Health Screening

It is required that you will not come to Sandaway Suites & Beach if you or others around you are not feeling well, or feel you may have been exposed to an illness. We can issue a voucher for those circumstances, so you won't lose any money. Just let us know, even if it's the day of your arrival. 

*Sandaway Suites & Beach can't be held liable for COVID-19 related damages.

Hotel Policies